I've been at my job for a while now, and I'm banned from customerssuck via LJ, so thank you for making this community.
I work at a relatively large chain retail store (never heard of it until I applied because they suck at advertising). It's called Tuesday Morning, it's like a high end big lots. Basically.
Any way. Old ladies LOOOOVE it here, DAHHHLINGGG. And they're always giving me interesting comments. Like "oh you have lovely hands", or "I just want to look at this thing on the top shelf." and even though for like bedding, it has the size right on the outside (in plain view with large letters) and then they say "oh, it's not the right size~~~ dear me"
it's very annoying when they put returns in different bags (ie ACE hardware) and then are like "oh, you forgot this one." its like, i had no idea because the bag is different or she didn't pull it out at all.

With my job, though, it's not just the customers. It's the management :/

With recovering the aisles. OMG. You make it perfect and someone comes in and I seriously think they throw shit on the floor on purpose.

I just got off work so I'm completely frazzled. Sorry if this makes no sense.

I work at GameStop, as many probably know by now. I don't understand how people LEAVE THEIR HOUSE or even DRIVE without their ID. We have a giant sign that says we card people who look under 30 for M rated games, and even on the GSTV there's an ad thing that says it out loud for those illiterate fucks (seriously in this day and age, in the US, it's RIDICULOUS to not be able to read wtf trailer trash go LEARN).

( It only looks long because it's mostly dialogue. )

You would think it's that hard to get a fucking ID. I know in special situations, it can be. But for most people it just requires waiting in line for 3 hours and paying $15. NOT THAT BIG A DEAL IF YOU WANT YOUR DAMN GAMES, amirite? People. Just, ugh. GOOD LUCK, CUNTWAFFLE~ BECAUSE MY MANAGER IS GOING TO SIDE WITH ME!

The only downside to working at GameStop is that we take in people's used stuff. A lot of the time it's stolen crap, especially in the neighborhood I work in. I'm in between two trailer parks and one of them is chock full of ghetto rats and drug dealers.

Yeah.

So this guy comes in, wanting to trade in his PS3 Slim.

Hint of Shadiness #1:

He was in a hurry.

Anoyone with a brain knows that trading in anything, be it at GameStop or a pawn shop or any other place takes time. If you're in a hurry, I just want to take my time because really. You should have chosen a time when you're not itching to be somewhere else. It just makes me think you're worried the cops are after you. He was questioning everything I did. He was annoyed that I took my time testing the buttons on the controller and that I even needed to test it. He came in and plopped the system down no cords or anything and then asks how much he'd be getting. I just asked for the cords and he was annoyed and asked again, like it was some big task to pull the cords out. I think the next time this happens I'll just be like $45 bro. Because, wtf.

Hint of Shadiness #2:

He didn't know how big his harddrive was.

How many people honestly don't know what size harddrive they have on their system? This notion baffles me. He didn't know if it was a 120 or a 250GB. He also didn't know that there were different sizes. Now, this one could have been legit in that some people don't ask/do homework about things before they buy them because they're stupid, but in conjunction with the other stuff? I was almost tempted to ask him what his gamer profile was called.

Hint of Shadiness #3:

He wanted cash.

Many of you may know this. When you go to GameStop to trade in your stuff, you can get cash OR credit. Cash is ALWAYS 20% less than credit, and most people tend to choose the credit over the cash because it's more. On games, 20% isn't that bad, but when there's a promotion for credit only (as is the case for the PS3s right now) he was looking at $250 credit OR $128 cash. He wanted cash. He's losing ... $122. That's A LOT if you paid for your system, but when you're making a 100% profit because it's stolen? Of course you don't care.

Hint of Shadiness #4:

He didn't know PS3s needed to have the charging cable for the blue tooth controllers.

This was when he stormed off (after asking for corp's number. I am thinking he wants to call them and tell them what a terrible employee I am because I was... oh, wait. DOING MY JOB.

So yeah. That guy? He's on the shady character list. Yep.

It's sad that in this case, I was not working.

I went to Publix with my roommate to get some beef tips and gravy for dinner today and there was this fat bitch with like seven kids and she was not keeping an eye on them AT ALL. Oh my GOD. I wanted to spank them FOR HER.

They had decided to play bumper cars with the motorized wheelchairs and were racing them up and down the aisles all while this bitch was just calmly saying "no don't do that" or "please stop" but not actually laying down the law. I mean, shit. I fucking hate how spanking is viewed so negatively these days because these kids NEEDED a little fear in them, holy SHIT. They just kept going, ignoring mommy since really, what was she going to do? Ask them politely to quit? LADY, THAT AIN'T WORKING. Try a new approach! It's called a SWITCH.

They almost hit an elderly woman! One girl ran out from ringing up customers and snapped at one of the kids, but even that is hard to do- I know- some of these mothers will act like grizzly bears if you try to discipline their brats for them, woe is the role of the employee in such situations.

Then, as we came out of the store and headed for our car, they ran out into the street.

I kind of hoped a car would hit her kids. Would serve her fucking right. :|

Mark did it right. He waited until the store was slow to go on his break, and it was after he was on break that it began to get busy. Two Asian women stepped up to the counter and told me they wanted DSi systems, one blue and one white. I asked what the payment would be since we can't sell two systems on the same credit card, store policy in our region (as far as I know) thanks to assholes who use cards to commit fraud. A bit of a line begins to form as I'm helping them out and this woman comes in and gets in the line. It takes a while for me to finish the Asian ladies' transaction, because they had brought the wrong armor and I had to go get the one that fits the DSi where they had brought up the one that fits the DS lite. I finish them up, but then the other Asian woman decides, after I finished the sale, that she wanted two blue DSi systems instead of one blue and one white. So, I have to return the white one and resell her a blue and I said 'I'll have to return it,' and she was confused. How do people not understand the concept of, firstly, inventory and secondly, serial numbers? I mean so many people will ask if they can pay for something at our store, but get it from the store that actually has it in stock. Yes, I know we're part of a large company, and that all the money our individual stores pull in eventually gets pooled together as the profits for GameStop Inc., but that just isn't how things work! This is like high school level economics..! Supply and demand and all that!

Anyway while I'm continuing to help the two Asian women, the other woman who has been standing behind them for a while says, loud enough for everyone to hear, "they should have two people working here so I don't have to wait."

"There are two people working, but the other's on his break, ma'am. He's been here for nine hours and it's mandated by state law that he take one." Fucking deal with it cunt, it's just a fucking videogame you don't need it and if you're in a hurry (god only knows what can possibly be so time sensitive at 7:35PM) then maybe you shouldn't have procrastinated. She just gives this 'eat shit' look.

Eventually, I finish the transaction and as I'm finishing, Mark's break ends and he comes back on the floor. The annoyed lady cuts in front of a man saying "I've been here longer and I am tired of waiting!" and Mark, being mild mannered (I can't imagine this guy ever getting angry, like, seriously), rings her up so we can all be free of her foul attitude. I had gone to the floor to find a game case for the Asian ladies and I didn't hear this myself, but apparently she seemed to think like I was ignoring her completely because I "just left."

Uh, no, bitch. I was still helping the customers who came before you. Calm the hell down.

This post is a general "working retail" sucks because my TJs is in operation 24 hours a day...and for 4 days Patrick is covering an overnighters shift (10pm - 7am) so I have to stay at my own apartment. My bed is a shitty shitty futon that's a bit smaller than your standard dorm room bed, and about 50x more uncomfortable.

Fuck you, job. I miss my boyfriend.

Oh! The other day someone asked me if we carry Top Ramen, EZ Cheese, and double-stuff Oreo's in my store. It was a regular that I've definitely seen a ton over my year working there. We're a HEALTH FOOD GROCERY STORE. WE SELL TOFU! No, we don't have your shit here. Go to 7-11 if you want to go into a junk-food coma.

Okay, good night haha.

That make people think they can get away with being asshats?

"Thanks for calling GameStop where you can get an additional $10 wi-"

"I'm not talking about that. I am NOT talking about THAT."

"...Can I... help you..?"

"My son bought a game at YOUR store. My wife just went up there to exchange it because it DIDN'T WORK. The one she just brought home also doesn't work! She says that you can't let her get another game for the same price? The game is Prince of Persia."

I remembered this lady from before. Prince of Persia has just been moved to used, so none of the copies we have in are new. We told the lady that since she didn't have her receipt all we could do was give her another copy of the game, used, even though she bought it new. Basically, no proof, no cash. She didn't seem to have a problem. Her husband, on the other hand, needs to OD on a bottle of chill pills.

"Ah, yes. That's because she didn't have the receipt."

"But it should be in the computer."

"Normally, yes. But the new sku for that game doesn't exist anymore so we can't look it up."

"It SHOULD be in the computer!"

"It is, but we have no way of looking it up."

"What do you MEAN? There's a STICKER on the game, right? Why can't you just go by THAT?"

"You have to have a receipt for all returns and exchanges."

"But you should be able to look it up!"

"We can't because that game's sku has been moved to used. The new sku doesn't exist. We have no way of looking up your transaction."

"So wait. Are you telling me, ARE YOU TELLING ME that I'm taking A LOSS?"

"If you had your recei-"

"NO, JUST ANSWER ME. ARE YOU TELLING ME THAT I'M TAKING A LOSS?!?"

"If you had you-"

"ANSWER. THE. QUESTION."

"I'm sorry sir, I don't have to deal with your bad attitude."

*click*

Skylar says that I handled that call better than I normally do, but recommends that next time I get that sort of customer to "piss them off with kindness." I'm thinking I'll go yoga guru on their ass and just be 'now take a deep breath' or something. Just to piss them off. People need to get over themselves. Just because I work retail doesn't mean you have the right to treat me like less of a human.

I loved this community so much, I joined Scribbld just to be part of it. If you can't tell by the journal name, I work at that wonderful bitchfest that is Walmart. I've been there for two years now, thank God I'm almost done with school and can soon go off into my profession. Anyway, lets just start with this tid bit of info that customers seem to want to argue with ALL the time.

- Walmart does price match, we do not price match with other Walmarts, or our website.
- We only price match with stores in a certain radius of the store you happen to be physically standing in due to the fact that prices are different in certain areas. All stores are like this, not just Walmart. We can not price match an item you bought at a Target in a different state because that item may have been less by $5 due to a sale, or some BS. Can't do it, sorry.
- We won't match with our website because our website is cheaper due to it being basically wholesale, it goes directly to you, so you're cutting cost already. So no, you can't have the merchandise in the store for the same price, because the store bought that merchandise and hiked it to make a profit. That is what businesses do, and why wholesales are awesome.

Now, in my two years at Walmart I've been everywhere, working in every department, except electronics. I refuse electronics. Currently I work on soft lines & jewelry. For some reason that means I also get to answer phones since my specific Walmart likes to hire people who do not speak English (or very little) and put them in the fitting room (where calls go, you'd think they'd go to the service desk, but no, they go to the fitting room). So between the Spanish speakers we also have two Indian (from India) women and one Chinese lady, the Chinese and Indian lady actually made an effort to learn English, so I can deal, but because I happen to be 1/2 Mexican I am expected to know Spanish (by customers too) and I refuse to learn it. ANYWAY! That's my set up, now for the bitch-fest from customers:



( I bitch more than they do really.... )

The twitter version of this story doesn't do it justice. So here's the uncut version.

"Excuse me, do you have Lego Star Wars for the PS3?"
"Hold on, let me look it up. Ah, the computer says we have a used one. Let me see if I can find it."

I look for the game for about 5 minutes, checking for it new- nothing. Checking for it used- nothing. I even checked in the S's in case someone filed it under "Star Wars" and not "Lego." Nothing.

"I can't seem to find it..."
"Can your manager look for it?"

Uh, wtf? I couldn't find it. What makes you think that Jeremy will magically know where it is? I inclined my head towards him some and asked if he might know where it might be. He shrugged and said, "If it's not in the drawers then we must just not have it."

"Why would your computer say you have it, then?"
"I don't know, someone stole it?"
"Of course you wouldn't know."

...
...
...
ಠ_ಠ
I couldn't hold it in. I actually said this aloud.

"Uh, what's that supposed to mean?"

She ignored me. "Can you see if another store has it, then?"
"Sure."

So I looked it up. It came up that some stores nearby did have it, but I purposely sent her to the one across town. USE UP YOUR GAS, BITCH FACE. I HOPE YOU HAVE AN ACCIDENT. >:| Implying that I'm stupid? Uncool. You don't fucking know me. Get the fuck off your 9-5 desk job high horse. You probably hate your life and your job, which is why you take it out on me. Sucks for you!

And then, like not even 15 minutes later, another rude ass customer!
( I'll cut this one to save some f-pages. )

Yay bandwagons! /hit

Alright, so. Many of the calls I take a day are for payment arrangements. No big deal. If you meet certain eligibility requirements, we can set up a payment arrangement past your bill due date to prevent service interruption. We do them all the time. The eligibility requirements are as follows:

-At least 6 months of service with us
-No broken arrangements in the last 3 months
-No non-pay suspends or non-pay cancels in the last 6 months
-No more than two NSFs in the last 6 months (ie, non-sufficient funds on a credit card you made a payment with)

Not hard, right?

Guy calls in, wants to set up a payment arrangement. Okay sir, is it okay if I place you on hold for one minute to research your account? No problem. Okay sir, thank you for holding, unfortunately you've had two broken payment arrangements in the last three months so I am unable to set up a payment arrangement for you. You had one broken arrangement on 12/06 and another on 10/26. He then tries telling me that he didn't break the arrangements and wants me to transfer him to Receivables Management so they will set it up for him. I tell him I can't do that because he is ineligible.

So then, following our policy, I tell him that because he is past due his service is subject to immediate interruption with a potential $36 restoral fee. He starts screaming at me telling me YOU CAN'T CUT MY SERVICE OFF, etc etc. So he escalates the call.

A sr. floor rep named Eric takes the call and tells him the same thing. Ho hum. Honestly, I've been here before and even at this point it isn't a big deal, just kind of frustrating. I've been screamed at before too, though he was meaner than most people are but oh well.

But here's where it gets thick.

Like I said, Eric told this guy the same thing I did. But the guy did something I've never heard of before. He puts Eric on hold. Some customers do that like if they're calling from work or something so we don't think anything of it. But while he has Eric on hold he calls a different representative. And guess what this other representative did? They set up the payment arrangement. Eric and I could see this going on on the account while he had him on hold. We were both so fucking pissed, this dumbfuck in a site in Oklahoma broke policy and set up a payment arrangement for a guy who was not eligible. So he gets back on the line with Eric cussing him the fuck out telling him he gave him incorrect information and of course, the customer doesn't believe Eric when he tells him that the other representative broke policy.

The guy obviously ended up getting his way but continued to argue over principle and it was just so ridiculous. I'm sitting there listening to the whole thing facepalming. The call ended up dropping, I don't know if he intended to hang up or if it was an accident. We couldn't get a hold of him after that (we have to try call backs), but we weren't complaining about that.

The moral of the story? Customers often suck, but sometimes co-workers and colleagues suck too.

Well, since we're putting this community to good use right now, I thought I'd throw in my two cents.

Keep in mind that shit like this happens in our store on a daily basis. I need to start keeping a notebook in order to remember all the stupid shit I have to go through.

Here's some back story information: In order for us to process a sale as tax exempt we need two things - A tax exempt number and a drivers license or state issued ID. We need this in order to verify that you are with the organization that has tax exempt status, and not someone using the number for personal purchases. I have to handle the ID, and I have to scan the ID through the computer unless the magnetic strip on the ID is defective. This is Target policy, not to mention the fact that while processing someone's tax exempt number, a prompt comes up on the computer asking for an ID. I cannot continue to process the tax exempt status if I do not have an ID. It is physically impossible for me to do this any other way as I must do this through the computer.

ANYWAY.

The conversation with roughly like this.

Customer: What do I need to do in order to get set up for tax exemption.

Me: I'll need your tax exempt number.

Customer: I have that memorized by heart. (Thought this was kind of odd considering the fact that most people who handle tax exemption have some form of documentation even though we technically don't need it.)

Me: Okay. I also need your ID.

Customer: My ID? You mean my drivers license? (Because, you know, an ID is totally something separate.)

Me: Yes, I need to scan it.

Customer: Scan it? No, no, you can't scan it, you have to type it in.

Me: Sir, I have to scan it unless your magnetic strip on your license is worn to the point where I can't use it. Either way I have to physically handle your ID.

Customer: I know what this is! You are trying to get my personal information. If you scan my ID, you'll get all of it. Sears did this before! (Nevermind that if I type in the code on his driver's license, the same information will come up in our system.) This is a scam!

Me: I wouldn't know anything about that, sir.

Customer: This is a scam! *walks off*

Me: *rolls eyes* Add another to the crazy list.

However, it doesn't end here. It actually gets better. Later, this same bastard calls the store, trying to get me in trouble saying "That cashier had the nerve to ask me for my ID!" then proceeded to ramble about how we're trying to steal his identity again and sell his information to telemarketers and how apparently Sears did this exact thing to him. Then he demanded the number for customer relations. Hah. Good luck on that buddy. My manager and the girl who was working guest service spent the rest of the day laughing at him. However, part of me wonders if this guy was really with an organization that had tax exempt status and not some fuck who managed to get a tax exempt number off of someone.

Worked today, 10am-3:30pm. It's about 3:18 and the phone rings so I answer it. Thanks for calling GameStop where we have 2500 gaming gifts under $20... the greeting for this season... and I honestly can't understand what this whackjob is asking me. His Ebonics are so bad I can't tell if he's saying "Imagine Teacher" or "Madden 2010." Yeah, that's pretty bad. And I've gotten pretty good at understanding this sorry excuse for a dialect (if you can call it that, I prefer to think of it as a bastardization)...

In any case, the conversation ensues as follows.

"You'd get about $3 for that." I assumed he meant Imagine Teacher.
"Dat ain righ."
"Must've been a bad game... is there anything else I can help you with?"
"Y'all buy Wii controllers?"
"Yes, we take in remotes."
"Take in? Y'all buy 'em? How much you git fo' 'un in cash?"
"A little over $8, and they have to be in good condition."
"Whatchoo mean? What it gotta have? Do it need the back?"
"Yes, it needs the battery backing."
"It got one of those charger things."
"Then you'd need to trade in the charger too, or find the original backing."
"So you can't buy it wit'out the backing."
"No, sir, we cannot."
"How much you git fo' a 360 joystick?"
"Wired or wireless? By the way, this is the last item I'll be able to look up for you."
"A'ight, wireless."
"About $10."
"Dat it?"
"Yes, and it has to have the battery backing, too. And the rubber grips on the joysticks."
"Oh. How much you git fo' a P-3 controller?"
"I'm sorry sir I can't look that one up I have to take care of the customers in the store now."
"That's bad customer service."
"I have to take care of people who physically came into the store... I have a line."
"It a long line? Or you jus' bein' stupid?"

Yeah, no. Not fucking dealing with some jackass that can't even speak properly calling me stupid. I hung up on that asshole. I left work 3 minutes late thanks to that asshole, I hope he spontaneously combusts.

I've had it up to here with these motherfucking prank callers calling my motherfucking store. You know, it might be a little less aggravating if they could come up with a better prank than BATTLETOADS.

Can I just say... I fucking hate bogo sales!? Anytime there's something "free" it's like all the super morons come out of the damn woodwork.

Yes, GameStop is having yet another buy 2 get 1 free sales. I'm so glad I get to sit this one out due to lack of hours. So glad. I don't have to sit there and explain the concept of getting the cheapest game free or explain why it works that way to 10 different people just because they're trying to outsmart the system or truly are that stupid.

Welcome to customers_suck! Because whoever first said "the customer is always right" should've been shot in the face.

Why don't we all start off by sharing our worst customer experiences? What's the most infuriating experience with a customer you can recall? Make a post and tell us about it!
disclaimer: no one was shot in the face in the making of this community.