I loved this community so much, I joined Scribbld just to be part of it. If you can't tell by the journal name, I work at that wonderful bitchfest that is Walmart. I've been there for two years now, thank God I'm almost done with school and can soon go off into my profession. Anyway, lets just start with this tid bit of info that customers seem to want to argue with ALL the time.

- Walmart does price match, we do not price match with other Walmarts, or our website.
- We only price match with stores in a certain radius of the store you happen to be physically standing in due to the fact that prices are different in certain areas. All stores are like this, not just Walmart. We can not price match an item you bought at a Target in a different state because that item may have been less by $5 due to a sale, or some BS. Can't do it, sorry.
- We won't match with our website because our website is cheaper due to it being basically wholesale, it goes directly to you, so you're cutting cost already. So no, you can't have the merchandise in the store for the same price, because the store bought that merchandise and hiked it to make a profit. That is what businesses do, and why wholesales are awesome.

Now, in my two years at Walmart I've been everywhere, working in every department, except electronics. I refuse electronics. Currently I work on soft lines & jewelry. For some reason that means I also get to answer phones since my specific Walmart likes to hire people who do not speak English (or very little) and put them in the fitting room (where calls go, you'd think they'd go to the service desk, but no, they go to the fitting room). So between the Spanish speakers we also have two Indian (from India) women and one Chinese lady, the Chinese and Indian lady actually made an effort to learn English, so I can deal, but because I happen to be 1/2 Mexican I am expected to know Spanish (by customers too) and I refuse to learn it. ANYWAY! That's my set up, now for the bitch-fest from customers:




Customer Call 1.

Me: Thank you for calling your _________ Walmart, where we have extended our hours to midnight. How can I direct your call?
Customer: What time are you open till?
Me: Midnight.
Customer: Oh, that's what you said. I wish you people would learn English, you speak so fast. (Mind you, I have a Chicago accent sometimes laced with Tennessee....but the country really only comes when I'm angry).
Me: Can. I. Help. You? <~spoken extra slowly.
Customer: Yeah, haha, where are you located?
Me: ~Directions given in the form of streets and an address~
Customer: Is that east or west?
Me: Honestly sir, I just moved here and I'm just learning myself, but we are on the corner of _________ & __________, right across the street from the mall, next to Jared and McDonalds.
Customer: Well, that doesn't help me, if I'm coming from West and I see the mall,
Me: -cuts him off- Well we aren't the mall, so we'll be the only big building around with a Walmart sign.
Customer: How old are you?
Me: 23
Customer: You should get a map and really learn the map [sarcastic laughter], that's what's wrong with kids today, no direction.
Me: Well sir, like I said, I'm new to the area. If you have a GPS.....(I currently live in a 'ritzy' area, everyone has GPS)
Customer: You need to learn how to give directions!
Me: I'm patching you through to customer service.
-click-

Customer 2:
Me: Welcome Speech.
Customer: ~speaking Spanish~
Me: Sorry sir, I do not speak Spanish.
Customer: No? Well, I hab question.
Me: Ok....
Customer: Do you speak-uh Spanish?
Me: No.
Customer: .......Do you speak-uh Spanish?
Me: N-O.
Customer: But I hab question.
Me: Yes?
Customer: ....mmmm well....Speak-uh Spanish?
Me: Sir, I do not speak Spanish. You obviously do not speak English so I can not help you.
Customer: Anyone speak Spanish?
Me: No. The Mexicans went home. No one speaks Spanish. Anyone around you speak English?
Customer: No.
Me: Then I can't help you.
-hang up phone-

During Christmas, phone call 3:
Me: HAPPYU HOLIDAYS Welcome speech.
Customer: Merry Christmas, I want to know if you have _____________ book. It's a children's book.
Me: Ok I'll connect you with the toy department, where our children's books are.
Customer: NO NO NO! It's next to (some politician's name I don't remember).
Me: Ma'am, our children books are in the toy department.
Customer: I've been to walmart, I know where they are. It's next to TITLE of book,
Me: Ma'am, our store is very small. We have one isle of adult books and half of it consists of magazines. This book would be...
Customer: NO, just go look!
~ I go look, guess what we don't have. Besides, Walmart was out of Xmas crap two weeks before Xmas, this call was a less than a week before Xmas.
Me: Sorry ma'am, we don't have this Xmas (I actually say X-Mas) book.
Customer: In the toy department? -snotty tone-
Me: No, in the regular isle, which I already told you it wouldn't be.
Customer: It's Christmas & you don't have Christmas books?!
Me: No we don't, we don't have lights either because it's less than a week before Xmas and Walmart didn't get as much as they normally would because the economy is so poor they didn't think people would have the money to buy the crap. So if you'd like me to transfer you to toys, where if we have an Xmas kid book they may be the eara that has it, otherwise the only thing I can tell you we have that involves this month is a Jewish book about the draddle.
Customer: CHRISTMAS IS THE ONLY HOLIDAY OF THIS MONTH AND I WANT MY BOOK!!!
Me: Aren't you a good Christian.
-I hang up-

As I'm taking a lunch break and trying to get out of the store with my jacket on, dialing a phone number on my cell:
Customer: Ma'am, Ma'am...MA'AM!
Me: -confused- ...."Yes?"
Customer: Oh Jesus, can you even have that damn thing on the floor. I need service.
Me: I'm on break right now ma'am, you'll have to talk to someone on the floor.
Customer: YOU ARE ON THE FLOOR!
Me: I'm leaving the store.
Customer: Where is the shoe department?
Me: Straight ahead at the back of the store.
Customer: Stupid workers, what you're not going to -SHOW- me to the area?
Me: No, lady, I'm not. I am also not on the clock, you're eating into the limited time I have for this stupid lunch break, and if you're too stupid to understand what the back of the store is and realize when you see shoes in a shoe department, then you shouldn't leave your damn house without your care-provider.
-I walk away-

As I'm walking through electronics to go to the break room, different day, close to X-Mas.
Customer: Miss....
Me: Yes ma'am?
Customer: Where are the VHS players?
Me: ........I don't believe we carry those anymore, we do have DVD/VHS though, what we have left is on the back wall under the television displays.
Customer: No, I want the VHS.
Customer 2: -interrupts- Excuse me, do you know what this chord is or where I can get it? -holds up a mess of knotted colorful chords-
Me: -to customer 1- All we have is whatever is on the wall. -to customer 2- I have no idea what those are honestly, but I will get an electronic associate to help you. -about to leave-
Customer 1, 2 & now 3: You work here right? You're suppose to know what you're talking about. Why don't you know what these chords are? I want a VHS player, not DVD!
Me: -walks away-
Customer 1: -follows- You work here, help me! You are meant to know about everything in the store!
Me: No ma'am, I'm not, I do not work in this department, I will get an electronic associate for you.
Customers: -bitch-

Seriously...I don't know electronics, and if you don't know what you pulled some fucking chords out of, how am I going to know where they go?! & VHS? Are you serious? Does anyone sell those anymore?


Jewelry counter - older Russian lady:
Customer: I bought this watch yesterday. I want to return it.
Me: -looks over the watch, we do not sell this watch, the coating is scratched, chipped, and the face is worn. It looks at least 5 years old, or it's been worn really hard only one year.- I'm sorry ma'am, this was not bought yesterday. You may have accidentally brought in the wrong watch, we do not sell this brand however.
Customer: No, I bought this watch here. I want my money back.
Me: I'm sorry ma'am, we do not sell this brand. There are scratches and the coating has been worn away.
Customer: I do not know how, but it is new, I want money back.
Me: I am sorry ma'am, I can not refund your money on this watch.
~~~She goes to customer service, who then call me up. She looks pissed.
Associate: This customers says she bought this watch here yesterday, I just need to make sure that is part of jewelry. (Service desk is not allowed to take jewelry back/refund w/o a jewelry associate).
Me: No, I have already explained to her three times now that we do not carry this brand of watch, nor is this the watch on the receipt. The receipt clearly states that the watch was an Armatron, this watch is "Foreign brand name", which we do not sell.
Associate: I'm sorry ma'am, but this watch is not sold in our stores. We can not refund the money. If you would like to bring back the original watch, we can help you.
Customer: Screams at us in Russian before walking away.


This is an everyday thing....the new thing is the policy with watch batteries have changed. We can no longer change the battery of digital watches, & if we change a watch that was not bought at Walmart we have to inform the people that Walmart is not liable for broken faces/crystals/bands. I often get, "It's just a battery, you can't break anything"...when I inform them that it is quite easy to bust the crystal behind the battery, they look stupid: "My watch has a CRYSTAL?" Like I just told them their watch has a secret treasure they can go pawn. WTF.

Or they bitch because the policy has changed and they "always" get their watches changed here & blah blah blah. It's so frustrating. Everyday is something new to bitch about, and it just comes to a point where I've started feeling like I have to prove my dominance as alpha female to make these people back the fuck off me. I just keep telling myself, one more year, one more year and I'll be done with college, one more year and I'll be in my chosen profession.....just one more year.....