That make people think they can get away with being asshats?

"Thanks for calling GameStop where you can get an additional $10 wi-"

"I'm not talking about that. I am NOT talking about THAT."

"...Can I... help you..?"

"My son bought a game at YOUR store. My wife just went up there to exchange it because it DIDN'T WORK. The one she just brought home also doesn't work! She says that you can't let her get another game for the same price? The game is Prince of Persia."

I remembered this lady from before. Prince of Persia has just been moved to used, so none of the copies we have in are new. We told the lady that since she didn't have her receipt all we could do was give her another copy of the game, used, even though she bought it new. Basically, no proof, no cash. She didn't seem to have a problem. Her husband, on the other hand, needs to OD on a bottle of chill pills.

"Ah, yes. That's because she didn't have the receipt."

"But it should be in the computer."

"Normally, yes. But the new sku for that game doesn't exist anymore so we can't look it up."

"It SHOULD be in the computer!"

"It is, but we have no way of looking it up."

"What do you MEAN? There's a STICKER on the game, right? Why can't you just go by THAT?"

"You have to have a receipt for all returns and exchanges."

"But you should be able to look it up!"

"We can't because that game's sku has been moved to used. The new sku doesn't exist. We have no way of looking up your transaction."

"So wait. Are you telling me, ARE YOU TELLING ME that I'm taking A LOSS?"

"If you had your recei-"

"NO, JUST ANSWER ME. ARE YOU TELLING ME THAT I'M TAKING A LOSS?!?"

"If you had you-"

"ANSWER. THE. QUESTION."

"I'm sorry sir, I don't have to deal with your bad attitude."

*click*

Skylar says that I handled that call better than I normally do, but recommends that next time I get that sort of customer to "piss them off with kindness." I'm thinking I'll go yoga guru on their ass and just be 'now take a deep breath' or something. Just to piss them off. People need to get over themselves. Just because I work retail doesn't mean you have the right to treat me like less of a human.