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Home : Support : Frequently Asked Questions : FAQ Question #26

Why am I receiving a "Cannot contact server" error when I try to use my client?

When your client locks up or produces a Cannot contact server error when you try to log in, the most common reasons are problems with firewalls, proxies, and the Scribbld web site.

  • Scribbld Problems: First, you should check to see if Scribbld.com is actually down. Try going to http://www.Scribbld.com/ in your web browser, or see http://status.Scribbld.org/. At peak load times you may receive the "Cannot contact server" error because high number of users are attempting to contact the servers.
  • Proxies: A proxy means you don't have a direct connection to the Internet so the client doesn't know how to contact a Scribbld server; they are commonly used by businesses or on other networks. If you've successfully connected from your current computer before, your Internet Service Provider (ISP) may have changed its proxy settings recently. You will need to contact your ISP for more information.
  • Firewalls: If you know you aren't accessing the Internet through a proxy, you may be experiencing problems with a firewall. For instance, some operating systems come with a pre-installed firewall or you could've installed one yourself. Alternatively, your ISP, particularly a business or school, may have changed its settings to include a firewall. If you or your ISP uses a firewall, make sure that your client is one of the programs allowed to access the Internet through the firewall. You may have to read your firewall's documentation or contact your ISP to learn how to do this.

If you still have problems after trying the above solutions, please file a Support Request.

Last Updated:
January 13th, 2008 (jimmy)


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