| Crap customer service, ahoy! |
[09 Mar 2009|08:44am] |
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http://thelovebug.livejournal.com/549709.html [picks up phone]
[dials 01709 536501]
“Thank you for calling City Link - specialists in express parcel delivery”
But not at answering phone calls, clearly.
“Please note that calls may be recorded or monitored for training purposes”
Good, so you can hear me bitch about how unacceptable it is to have to wait 10 minutes on hold without anyone answering.
”Please hold while we connect you to a member of our customer services team”
Yeah, well that would be nice!
[tries again later]
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| Crap operations, ahoy! |
[09 Mar 2009|09:17am] |
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http://thelovebug.livejournal.com/550126.html The card that was put through the letterbox on Friday has a number of tickyboxes on it, to let me know what they will be doing with the parcel as they couldn’t deliver it.
Box 1 - Your delivery has been returned to our depot awaiting your instructions
Box 2 - We will re-attempt delivery tomorrow morning (Mon-Fri)
Box 1 was ticked, hence me trying to contact the depot to arrange collection. I’ve just managed to get through to them, only to be told that the parcel is now back out for delivery!
What is the point of telling me one thing and doing the other? We’ve now got to wait in until the courier delivers... not exactly convenient.
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| Mmm... Beeeeerrrrr... |
[09 Mar 2009|10:54am] |
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http://thelovebug.livejournal.com/550177.html City Link turned up with this:
It's the kits for my new brewing system! :o)
This:
...is lager!!
Check back in 3 weeks for the ceremonial broaching.
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