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He carefully studied her as she neglected to move from her place in the doorway even after he had invited her inside. She looked...traumatized, though since she had yet to answer his question, he didn't know why. He moved very slowly as he stood up from his desk, not wanting to startle her and cause her to flee before she sat down and told him what was happening. He stepped carefully towards her, his eyes drifting down to the letter she pulled out of her pocket before she suddenly broke down crying, following the parchment as it floated to the ground. His jaw tensed at her explanation, leaning down to grab the parchment, wanting to get her out of the doorway before he did anything else.

"Come on, sit down," he insisted, a hand going to her back in order to lead her to his desk chair since it was much more comfortable. He made it a point to shut the door to guarantee no one would disturb them, one or two charms placed on it to make it sound proof; he did it to ensure patient confidentiality, but right now he wanted to be able to speak with Phoebe and get to the bottom of this.

Elphias had left? It just...it didn't make any sense. He poured her a cool glass of water, placing it in her hands before he finally unraveled the piece of parchment that she had dropped; the one his best friend had allegedly left behind. He recognized the handwriting to be his immediately, reading and re-reading the letter a few times, hoping he would understand it after a while. He assumed it was what Phoebe had been trying to do, based on how creased the folds were. One of his hands lifted up, pushing back some of his hair before he looked over at his friend's wife - a woman who had become his friend over time, even though they didn't see each other as often as they did back when they were all in Hogwarts.

"When did you find this?" He asked, able to keep his voice calm after years of practice, though there was emotion in it than there would have been if he was speaking to one of his patients. It didn't really matter when she had found it, since it shouldn't have been left for her to find as far as he was concerned, but he had to wonder if she had sat around waiting a few days, hoping he would come back before she had sought out his best friend, looking for answers he unfortunately didn't have. He couldn't imagine what she was going through, but he took a seat on his desk so that he wasn't hovering over her.