Adelphia Sucks [14 Jul 2006|09:49am] This chat just goes to show how shitty Adelphia is…dumbasses. chat id : 760803 Problem : The modem keeps getting disconnected. advanced_tool_log > analyst Terrie B has entered room Terrie B > Thank you for contacting Adelphia’s High Speed Internet Support. Please describe how I may assist you while I look into your account information and contact history. In order to preserve the security and privacy of your account, can you please provide me with the following. The account holder’s name, the address on the account and one of the following options; the account number, or the HFC modem MAC address. james.brancaccio_NLI > My modem keeps discconecting itself from the internet. I can stay online for a maximum of 10 minutes. I’ve power cycled like 10+ times so far. james.brancaccio_NLI > Account # 0161538559301 Terrie B > When you loose your connection, what lights are lit on the cable modem? james.brancaccio_NLI > the power and PC/Activity james.brancaccio_NLI > recieve, send and online go off Terrie B > Right now they are fine james.brancaccio_NLI > Correct, or else I wouldn’t be chatting with you…. james.brancaccio_NLI > But for the past 2 days it’s been disconnecting constantly james.brancaccio_NLI > Ever since it was activated it’s worked fine, up until 2 days Terrie B > What I would like to do is set up an appointment to have a technical come to your home to check this out. james.brancaccio_NLI > It seems to happen most often when I am playing a computer game james.brancaccio_NLI > Is this technition trip going to cost anything? Terrie B > What game are you playing? james.brancaccio_NLI > World of Warcraft Terrie B > It only happens when you are playing your game online? james.brancaccio_NLI > Yea Terrie B > That is not a problem with the modem. james.brancaccio_NLI > Then why does the modem drop the internet connection? Terrie B > Most likely someone is sending so many hits to you it is kicking you off. Terrie B > I can set the appointment up if you like. If the technician determines it is an issue with your router, or gaming you can be charged for the appointent. Terrie B > Would you like an appointment to be set up? james.brancaccio_NLI > No. Terrie B > Is there anything further we can assist you with at this time? james.brancaccio_NLI > Nope Terrie B > Thank you for chatting with Adelphia’s High Speed Internet Support. Please be sure to participate in our chat survey before returning to Adelphia.net. We appreciate your feedback. Terrie B > Analyst has closed chat and left the room post comment

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