Did you try putting the username you're trying to get the password for and the email?

Strange it doesn't work, but maybe they were given away, and the people who've got them just aren't using them yet. :\ Check usernames to see if they were on the list but are now strikedout (meaning someone requested it).

If they're not on that list I have no idea what could be wrong.

It might not be striked out, I think we got most of the requests crossed out, but a few might not have made it.

Ah ok, I stand corrected.